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《医疗机构投诉管理办法》解读

来源:yabo_yabo国际|正规授权

YI、ZHIDING《YILIAOJIGOUTOUSUGUANLIBANFA》DEBEIJING

yabo国际CHANGTONGYILIAOJIGOUTOUSUQUDAO、GUIFANTOUSUGUANLI,SHIYUFANGJIUFENDEBIYAOJUCUO。GENJUTOUSUFANYINGDEWENTILUOSHIZHENGGAICUOSHI,YESHIYILIAOZHILIANGANQUANCHIXUGAIJINDEYOUXIAOSHOUDUAN。《YILIAOJIUFENYUFANGHECHULITIAOLI》(YIXIAJIANCHENG《TIAOLI》)YIYU2018NIAN10YUE1RIQISHIXING。WEIGUANCHELUOSHI《TIAOLI》DUIYILIAOJIGOUTOUSUGUANLIDENGNEIRONGTICHUDEMINGQUEYAOQIU,ZAIZONGJIE2009NIAN11YUEYUANWEISHENGBUGONGBUDE《YIYUANTOUSUGUANLIBANFA(SHIXING)》SHISHIQINGKUANGDEJICHUSHANG,WOWEIZHIDINGLE《YILIAOJIGOUTOUSUGUANLIBANFA》(YIXIAJIANCHENG《BANFA》)。

ER、《BANFA》DEQICAOYUANZE

yabo国际YISHILUOSHI《TIAOLI》GUANYUTOUSUGUANLIDEGUIDINGHEYAOQIU,YUYILIAOJIUFENCHULIZUOHAOXIANJIE。

ERSHIZHIDAOYILIAOJIGOUJIANLIYITAOWANSHANDETOUSUGUANLITIXI,GUIFANTOUSUCHULICHENGXU,JIANGTOUSUYUFANG、JIEDAI、FANKUI、YILIAOZHILIANGGAIJINDENGGONGZUOYOUJIJIEHE,YIHUANZHEWEIZHONGXIN,XINGCHENGZUZHIJIANQUAN、CHULIGUIFAN、BIANJIECHANGTONGDETOUSUGUANLIMOSHI。

yabo国际SANSHIJIAQIANGJIANDUGUANLIHECHUFA,GUIDINGLEWEISHENGJIANKANGZHUGUANBUMENDUIYILIAOJIGOUTOUSUGUANLIGONGZUODEJIANGYOUFALIE。

SAN、《BANFA》DEQICAOGUOCHENG

《BANFA(ZHENGQIUYIJIANGAO)》ZAIQICAOGUOCHENGZHONG,DUOCIZUZHIKAIZHANDIAOYAN、TAOLUN,ZHENGQIUGUOJIAZHONGYIYAOGUANLIJU、DIFANGGEJIWEISHENGXINGZHENGBUMEN、XINGYEXIEHUIYIJIYILIAOJIGOUDEYIJIAN,BINGJING2018NIAN9YUE7RIWEIZHURENHUISHENYITONGGUOHOU,YU2018NIAN9YUE13RIZHI10YUE15RIZAIZHONGGUOZHENGFUFAZHIXINXIWANGXIANGSHEHUIGONGKAIZHENGQIUYIJIAN。GENJUZHENGQIUYIJIANQINGKUANGJINXINGLEXIUGAI,BINGYU2019NIAN2YUEJINGWEIZHURENHUISHENYITONGGUO。

SI、ZHUYAONEIRONG

《BANFA》GONGYOUQIZHANGWUSHITIAO,FENWEIZONGZE、ZUZHIHERENYUAN、YIHUANGOUTONG、TOUSUJIEDAIHECHULI、JIANDUGUANLI、FALVZEREN、FUZE。《BANFA》JIANGTOUSUGUANLIDINGYIWEIHUANZHEJIUYILIAOyaboGUOJIXINGWEI、YILIAOGUANLI、YILIAOZHILIANGANQUANDENGFANGMIANCUNZAIDEWENTIXIANGYILIAOJIGOUFANYINGQINGKUANG,TICHUYIJIAN、JIANYIHUOZHETOUSUQINGQIU,YILIAOJIGOUJINXINGDIAOCHA、CHULIHEJIEGUOFANKUIDEHUODONG。《BANFA》MINGQUELETOUSUGUANLIZUZHIHERENYUANZHIZE,QIANGDIAOJIAQIANGYIHUANGOUTONG,XIHUALETOUSUJIEDAICHULIYAOQIU。《BANFA》TEBIEQIANGDIAOYIXIAJIGEFANGMIANDENEIRONG:

(YI)TIGAOYILIAOGUANLISHUIPING,JIAQIANGYIHUANGOUTONG,CONGYUANTOUJIANSHAOTOUSU。YANGE、GUIFANDEYILIAOGUANLISHIBAOZHANGHUANZHEANQUAN、YUFANGTOUSUDEGUANJIANYINSU。《BANFA》YAOQIUJIANGTOUSUGUANLINARUHUANZHEANQUANGUANLITIXI,BUDUANTISHENGFENGXIANFANGKONGNENGLI,QIESHIBAOZHANGHUANZHEANQUAN,JIANSHAOYILIAOJIUFENJITOUSU。YIFANGMIANYAOJIAQIANGFENGXIANGUANLI,FANGFANANQUANYINHUAN;LINGYIFANGMIANYAOYI“HUANZHEWEIZHONGXIN”,GAISHANYILIAOyaboGUOJI,YOUHUAyaboGUOJILIUCHENG,TIGAOyaboGUOJIXIAOLV,ZHUZHONGRENWENGUANHUAI,JIAQIANGYIHUANGOUTONG,CONGYUANTOUJIANSHAOTOUSU。

yabo国际(ER)WANSHANTOUSUJIEDAIHECHULI,WEIHUHUANZHEHEFAQUANYI。YILIAOJIGOUYINGGAODUZHONGSHIHUANZHEQUANYIBAOHUGONGZUO,WEIHUANZHETIGONGANQUAN、YOUXIAODEYILIAOyaboGUOJIDETONGSHI,JISHICHULITOUSU。TOUSUGUANLIHANGAIYUFANG、DIAOCHU、JIANDUYUGAIJIN、LINGDAOYUJUECE、GOUTONGYUyaboGUOJIDENGDUOFANGMIAN,《BANFA》ZHIXING“SHOUSUFUZEZHI”,MINGQUELETOUSUQUDAO、JIEDAIYAOQIU、DIAOCHA、HESHI、JISHIFANKUIDENGSHIXIANG,GUIDINGLEBUTONGQINGKUANGXIATOUSUDEFANKUISHIXIAN,QIANGDIAOLEDUITOUSUCHULIYIJIANYOUZHENGYIBINGNENGTIGONGXINQINGKUANGHEZHENGJUCAILIAODE,YINGDANGZHONGXINYUYICHULI。WEIYOUHUAYILIAOJIGOUNEIBUGUANLI,TIGAOHUANZHEMANYIDU,GOUJIANHEXIEYIHUANGUANXITIGONGBAOZHANG。

(SAN)JUJIAOTOUSUGUANLI,QIANGHUAJIANGUANZHINENG。TOUSUGUANLIHAISHEJIDAOYILIAOZHILIANGCHIXUGAIJINHEYILIAOANQUANFENGXIANFANGFANDEXIANGGUANGONGZUO。2009NIAN11YUE26RIYUANWEISHENGBUFABUDE《YIYUANTOUSUGUANLIBANFA(SHIXING)》ZHONGYOUZHUANMENDEZHANGJIEHETIAOKUANYAOQIU。DANJIANYU《YILIAOZHILIANGGUANLIBANFA》YIYU2016NIAN9YUEGONGBUSHIXING,YINCI,BEN《BANFA》DUIXIANGGUANNEIRONGBUZAIGUODUOYAOQIU,ERSHIZHONGDIANGUIFANYILIAOJIGOUTOUSUGUANLIGONGZUO,BINGQIANGHUALEWEISHENGXINGZHENGBUMENDEJIANGUANZHINENG,XIHUALEYILIAOJIGOU、YIWURENYUANWEIFANBENBANFAGUIDINGDECHULICUOSHI。


相关《办法》链接: 《医疗机构投诉管理办法》


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